Privacy Policy

OVERVIEW

Drive Gum Australia is committed to providing quality services and ensuring the personal information of individuals is handled in accordance with Australian Commonwealth privacy laws. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information, despribing specifically how your personal information is collected, used, and shared when you visit or make a purchase from www.drivegum.com.au (the “Site”). Credit Card information, gathered from customers in the process of conducting an online purchase will be used only for Credit Card authorisation purposes. Drive Gum Australia does not store any customer Credit Card information. This information is shared with our Payment Processing Authority (Shopify Payments) only in the context of completing a purchase. The Payment Processing Authority (Shopify Payments) conducts all credit card processing securely using SSL standards. Drive Gum Australia also offers customers the option of Paypal payments, also utilising SSL protocols with 168-bit encryption. Customers’ other personal information, gathered by Drive Gum Australia in the process of conducting an online purchase, may also be used to inform the customer of additional products, special offers and services, which Drive Gum Australia believes will be of interest to them. All marketing materials sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing. Personal information will not be shared, sold, exchanged, leased or given to any third party not connected to the business of supplying products and services from Drive Gum Australia.

Personal Information and why we collect it

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

How your personal information is used

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: – Communicate with you; – Screen our orders for potential risk or fraud; and – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations or lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the links below: – Facebook: https://www.facebook.com/settings/?tab=ads – Google: https://www.google.com/settings/ads/anonymous – Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Email Submissions

All email addresses submitted to the Site will not be shared, sold, exchanged, leased, or given to any third party, not connected to the business of supplying products and services from Drive Gum Australia. Email communications between the sender and the recipient are sent with an expectation of privacy between the two parties. This privacy is compromised if either the sender or the recipient share personal information or private email content with third parties, without the other’s written consent.

Ratings and Reviews

Once you provide a review or rating of feedback for Drive Gum Australia or one of its products or services, you agree that we may publish part or all of your review or rating together with your first name and suburb.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. Drive Gum Australia is not always required to provide you with access to the information we receive from you. We may refuse access to personal information in a number of circumstances, where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request is regarded as vexatious or frivolous. If you wish to access your Personal Information, please contact us in writing.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices please contact us by e‑mail at [email protected] or by mail using the details provided below: Drive Gum Australia Suite 723, 585 Little Collins St, Melbourne VIC 3000, Australia