We will attempt to dispatch orders via Courier or Australia Post within 1-2 working days, however on the rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-6 business days (depending on your location).
Please note that we cannot be held responsible for items that are left unattended by a delivery partner through ‘Safe Drop’ or with ‘Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any inquiries with the delivery partner, though we will be happy to assist if required. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.
We are not to be held responsible for items that are damaged or lost by delivery partners in transit due to neglect or damage by their postal handling. We can not be responsible if an item is delivered to the wrong address due to incorrect customer entry.
If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered minus the shipping fee charged to Drive Gum Australia and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout.
If you wish to query a delivery please contact us for a prompt response at [email protected]
If for any reason you are not completely satisfied with your purchase, we offer a 14 day money-back guarantee from the time you receive the goods. This means that if you are unsatisfied with the product, you can return it to us within that time frame for a full refund including return postage.
Please get in touch with us if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods that have been damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition.
Customers assume any risk of loss, theft or damaged goods during transit and we therefore advise you to return the goods via Registered Post. Drive Gum Australia will not be responsible for parcels lost or damaged in transit if you choose not to register the parcel. On receipt we will refund the return postage cost.
Also please note that if you have purchased goods during a special or used a discount code, we reserve the right to prorate your refund in accordance with how much you paid for the goods.